Sunday: CLOSED
Monday: CLOSED
Tues, Wed, Thurs: 10 AM – 7 PM
Friday: 10 AM – 6 PM
Saturday: 9 AM – 4 PM


Policies

Please call 617.450.0021 for an appointment

We understand that special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep an appointment, we request at least 24 hours notice.

Clients who do not honor their appointments will be charged a cancellation fee.

Appointments

It is our pleasure to accommodate your appointment requests, please call our concierge desk for assistance. If you have reached us after hours, please leave a message and we will return your call the following business morning. You may also email your appointment requests to concierge@barbershoplounge.com. While last minute or walk-in requests are always welcome, we do recommend scheduling appointments in advance to ensure desired times.

Cancellation Policy

A minimum of 24 hours notice is required to cancel any appointment. No show appointments or late notice cancellations will be charged for the cost of the missed scheduled services.

Late Appointment Arrival

To insure optimum service, we recommend you arrive ten minutes prior to your appointment time. If you do arrive late your service may need to be modified
or rescheduled.

Service Guarantee

If for any reason you are dissatisfied with any service, please contact our concierge desk within five business days of your appointment. We are committed to your total satisfaction and will be glad to re-service you.

Return Policy

Unopened merchandise may be returned for merchandise credit within ten days of purchase. No refunds on gift, membership and corporate cards.

Gratuities

Gratuities are not included in the price of services. The staff at the Barbershop Lounge graciously accepts your appreciation for exceptional client experiences. Gratuity envelopes are available at the concierge desk if desired. Industry standards are 15% to 20% of the service fee.