Phone call appointments are not available. We are doing all of our appointments via our website.

We understand that special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep an appointment, we request at least 12 hours notice.

Clients who do not honor their appointments will be charged a cancellation fee.

Appointments

It is our pleasure to accommodate your appointment requests, please book online 24/7. If you have reached us after hours, please leave a message and we will return your call the following business morning. You may also email your appointment requests to manager@barbershoplounge.com. While last minute or walk-in requests are always welcome, we do recommend scheduling appointments in advance to ensure desired times.

Cancellation Policy

A minimum of 12 hours notice is required to cancel any appointment. No show appointments or late notice cancellations will be charged for 50-100% the cost of the missed scheduled services. 100% charge for owner haircuts missed or cancelled late. 100% for no call no show appointments for all staff members. We will always do our best to fill in the spot. If so, you will not be charged.

Group Parties will require a Non-refundable deposit 1 week prior to schedules services.

Late Appointment Arrival

To insure optimum service, we recommend you arrive ten minutes prior to your appointment time. If you do arrive late your service may need to be modified or rescheduled.

Service Guarantee

We do our best to start no longer than 5-10 minutes of the scheduled appointment time. If for any reason you are dissatisfied with any service, please contact our concierge desk within five business days of your appointment. We are committed to your total satisfaction and will be glad to re-service you.

Return Policy

Unopened merchandise may be returned for merchandise credit within ten days of purchase. No refunds on gift, memberships, deposits, and corporate cards.

Gratuities

Gratuities are not included in the price of services. The staff at the Barbershop Lounge graciously accepts your appreciation for exceptional client experiences. Gratuity envelopes are available at the concierge desk if desired. Industry standards are 15% to 20% of the service fee.